Using the abandoned cart section

The abandon cart section is where you’ll get an idea of the customers who have left your website after adding products to their cart.

Click on Orders on the left side panel to go to the abandon cart section. A screen like this will appear showing you a list of your abandoned carts.

Let us see how we can use the abandon carts section:

Search: You can search for the abandoned carts in the search bar by either entering the reference ID or the name of the customer.

Download Report:

You can export the abandoned cart report by clicking on the download button beside the lifetime filter button.

Filter: You can filter which orders you wish to see by clicking on the lifetime filter.

You can filter the orders by:

  • Lifetime

  • Today

  • Yesterday

  • This week

  • Last week

  • This month

  • Last month

  • Custom Range

Sending recovery messages for abandoned orders

If your store is in India, you also have the option to send recovery messages via:

  • WhatsApp

  • SMS

To send a recovery message to your abandoned cart orders, first, click on orders → Abandoned Cart. Once the abandoned cart section opens you will be able to view all of your abandoned cart customers.

To send a recovery message, choose the customers you wish to send a message to. If you wish to send a recovery message to all of your customers click on the check box beside Reference ID.

After selecting the required contacts click on Send recovery message.

On clicking this button, the following screen will appear. Here, you’ll be able to choose the recovery message and the medium you wish to send messages through.

Broadcast Medium:

First, choose via which medium you wish to send the message, WhatsApp or an SMS broadcast. The templates and cost for the same will change accordingly.

After selecting the medium you can see the number of customers you will be sending the message to along with the cost. Now, you choose the recovery message template for your broadcast medium.

Recovery message

You can choose the recovery message you wish to send from a pre-defined set of templates by clicking on the arrow beside the first template.

Here, [your customer name] will take the customer name from the respective order details. Once you have chosen your template, click on it.

Clicking the Proceed to pay button will redirect you to the payments page.

To send the recovery message you can choose to pay online or use your Dukaan credits balance. After choosing your desired mode of payment. Click on Pay and broadcast.

Note: If you pay via Dukaan Credits, you get 25% off

Video Tutorial:


Read More

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