Nowadays, WhatsApp is used by almost everyone. This makes WhatsApp an important tool to reach out to customers, promote your products and business and get sales.

With this feature, you can now launch WhatsApp Marketing campaigns and send messages to all your customers.

To use that, go to Marketing and click on Create Campaign button.

Now select WhatsApp broadcast. Here, you first need to do is to name the campaign. You can name it anything but a good practice is to name it in a way that you can identify why the campaign was launched. For example, if you want to run a Holiday Sale campaign, name it the same. Also, note that 1 Broadcast is equivalent to 0.50 Paisa. Click on the Continue button.

The second step is to choose the message that you want to share with customers. Here we have added message templates that you can use to make it easier for you. Select the template of your choice and click on the Continue button.

The third step is to select the customers to whom you want to send the WhatsApp. Here, you can target:

  1. All Customers - Send to all customers who've purchased from your store

  2. New Customers - Send to first-time customers who've purchased from your store

  3. Returning Customers - Send to customers who've purchased from your store more than once

  4. Import Customers - Import customers' contact from your database and send WhatsApp to them

Click on the Continue button to move forward.

The final step is to review the campaign and pay the total amount. You can pay for Marketing Campaigns with Dukaan Credits or can pay as and when you use them. If you pay via Dukaan Credits, you get 25% OFF.

Click on the Pay & Broadcast button to complete the payment and launch your WhatsApp marketing campaign. If you want to see how the message will look to your customers, you can send a test message on your registered number as well. Click on the Send a test WhatsApp on my number to do that.

After you've made the payment, messages will be delivered to the customers that you selected.

Once the campaign is launched, you can check its performance in terms of how many people viewed your store, total orders, and total sales you got from the campaign. To see the performance go to the Marketing section. Click on the campaign name to see its performance. Once clicked, you can see all the relevant details of the campaign.

Below is how the WhatsApp message will look like. Also note, messages will be sent from the number +91-9513386884.

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