We process the payouts three times a day i.e. at 11 AM, 4 PM & 9 PM. For example, if you received an online payment at 4:30 PM and delivered the product before 9 PM, the payout will be processed at 9 PM.

However, there are a few conditions where it can take some more time:

  1. For credit card or credit card EMI payment, the delivery document should be provided

  2. First 3 online payments with an order value greater than Rs. 1000 will be settled by the Dukaan's team manually. It can take up to 24-48 hours to settle this payout

  3. All online payments greater than Rs. 5000 will be settled by Dukaan's team manually. It can take up to 24-48 hours to settle this payout

  4. If Order Received to Order Delivered time is under 15 mins, Dukaan's team will check it manually and settle afterward

  5. If your transaction limit of Rs. 20,000 is reached, complete the KYC to continue receiving online payments

If you have any questions regarding payments, get in touch with us at support@mydukaan.io now.


Read More

How to use online payments for your store?

How do Online Payments Settlements work?
How to do KYC to increase the payment limit?

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