How to use the Richpanel Live Chat plugin?

How to use the Richpanel Live Chat plugin?

Manage customer messages from email, chat, SMS, Facebook, Instagram, and WhatsApp from one inbox. See the customer's order history, lifetime value, and product interactions next to each message.

Offer proactive support to visitors, guide shoppers to their favorite products, recover abandoned carts, and convert more customers with the best Live Chat Software for ecommerce websites.


  • Use task bots to distinguish your customers from visitors.

  • Automatically collect important data like name, email id, and contact no. from the visitors.

  • Set reply-time expectations and do skill-based routing.

  • With Richpanel’s pop-up chat box for websites, customers can continue the conversation on email if they go offline and they can seamlessly switch between chat & email in between a conversation.

How to install Richpanel Live Chat on your Dukaan store

To get started, create your account on

  • Go to Richpanel Settings -> Your Integrations

  • Click on + Add Integration button

  • Select the Other (Custom) option

  • Click on your website name and copy-paste the full code from the next screen

  • Paste this code in your plugin settings in Dukaan

Click on Update to start using Richpanel on your Dukaan store

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