Kommunicate is an AI-based automated customer service tool that lets you interact with your customers in real time, resolving their queries and creating a delightful customer experience.
Features
24x7 support to customer queries with instant replies.
Codeless chatbot builder - Create your own custom Dukaan chatbot and add it to your website without any coding.
Codeless bot integration - You can codeless-ly integrate chatbots from popular platforms such as Dialogflow CS & EX, Amazon lex, IBM Watson, and custom bot.
Chatbot to human handoff - In the event that your chatbot cannot understand your query, it will automatically transfer the inquiry to the next available human agent
All-in-one chatbot platform - Deploy your chatbots on multiple platforms such as Facebook, WhatsApp, and Line.
How to install Kommunicate on your Dukaan store
To start using Kommunicate, create an account on Kommunicate or log in (if you have one)
Visit Settings -> Install [https://dashboard.kommunicate.io/settings/install]
Now under settings, click Installation and select Web
Copy the APP_ID
Now, Install the Kommunicate plugin on Dukaan
Click on Settings and it’ll ask for Kommunicate App ID
Paste your App ID here to complete the installation
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