The Zendesk plugin provides an easy-to-use solution for customer support that grows with your business. Zendesk simplifies business operations not only for your customers but also for your team members and keeps your business in sync.
Zendesk integrates customer communication across all channels such as messaging, phone, chat, email, social media, and more, for seamless customer interactions.
Features
You can use Zendesk's internal help desk software to manage employee interactions and respond quickly to queries and support requests
Analyze data on agent performance, tickets, and customer satisfaction in real-time
Accessible in over 40+ different languages
You can use the answer bot to evaluate customer requests and give possible responses or to transfer the chat to an agent
Create a self-service customer portal using Zendesk’s knowledge base and community features
How to install Zendesk on your Dukaan store
Here’s how you can start using the Zendesk plugin:
To start using Zendesk, create an account on Zendesk or log in (if you have one)
In the admin center, click the channels icon in the sidebar, then select classic > web widget
Click the setup tab, if it is not already selected
Under the code box, copy the Zendesk key. For example- <script id="ze-snippet" src="https://static.zdassets.com/ekr/snippet.js?key=YOUR_ZENDESK_KEY"> </script>
Now, install the Zendesk plugin on Dukaan
Click on settings and it’ll ask for Zendesk Key
Paste your key here to complete the installation
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