How to use the Zendesk Chat plugin?

How to use the Zendesk Chat plugin?

The Zendesk plugin provides an easy-to-use solution for customer support that grows with your business. Zendesk simplifies business operations not only for your customers but also for your team members and keeps your business in sync.

Zendesk integrates customer communication across all channels such as messaging, phone, chat, email, social media, and more, for seamless customer interactions.


  • You can use Zendesk's internal help desk software to manage employee interactions and respond quickly to queries and support requests

  • Analyze data on agent performance, tickets, and customer satisfaction in real-time

  • Accessible in over 40+ different languages

  • You can use the answer bot to evaluate customer requests and give possible responses or to transfer the chat to an agent

  • Create a self-service customer portal using Zendesk’s knowledge base and community features

How to install Zendesk on your Dukaan store

Here’s how you can start using the Zendesk plugin:

  • To start using Zendesk, create an account on Zendesk or log in (if you have one)

  • In the admin center, click the channels icon in the sidebar, then select classic > web widget

  • Click the setup tab, if it is not already selected

  • Under the code box, copy the Zendesk key. For example- <script id="ze-snippet" src=""> </script>

  • Now, install the Zendesk plugin on Dukaan

  • Click on settings and it’ll ask for Zendesk Key

  • Paste your key here to complete the installation

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