Dukaan credits will be automatically refunded for the following orders:

1. Cancelled orders (by seller) - Orders that you have cancelled after accepting them.

2. Cancelled orders (by buyer) - Orders that customers have cancelled from their side. (Note: A customer can cancel the order until you accept it.)

3. Rejected orders - Orders that you've rejected for any reason.

4. Failed orders - Orders that were not successfully delivered to the customer for any reason.

5. Returned orders - Orders where customers requested a return, and the return was completed.

Blocking a customer to prevent spam orders

1. You can go to your audience section and add a block tag to the customer you want to prevent from placing any order at your store.

2. Only the word "block" can be used as a tag, any other tag such as blocked, blocking, etc will not work.

3. You can simply remove the block tag from the customer as well to remove them from the store's blocked list.

This functionality will ensure that sellers will not be charged any fees which is not to be charged for them. Dukaan Service Fee is Chargeable only on Free, Silver, Gold, Starter, Growth & Platinum Plans. Appsumo Plans do not have this functionality available nor any fee will be charged to them.